AI call answering
Answer incoming calls, capture the reason for calling, and save messages or callback requests for your review.
Explore in the demoTHE TOOLS IN YOUR OFFICE
AI call answering.
And the next step.
Answer the call. Arrange the work.
Keep the useful details together.
ONE REQUEST. A CLEAR NEXT STEP.
- The phone rings.
Your assistant takes the enquiry.
- A time gets confirmed.
The appointment is saved.
- The details stay with it.
Open the request and its submitted photos.
01AI phone answering.
START WITH THE CONVERSATION
AI phone answering.
A useful record.
Set up how your assistant answers and what it can help callers do.
Your greeting & optional help
Use your own greeting. Turn on a short help hint if you want callers to hear what they can ask.
See example settingsYour existing business number
Forward your current number to your assigned OFESKO answering number through your phone provider.
A little more detail
Forwarding is managed with your phone provider. Turning AI answering off in OFESKO does not turn off carrier forwarding.
Call transfers
Let callers reach a person when transfer is enabled and its configured hours and rules allow it.
A little more detail
Choose your transfer destination and availability. Transfers depend on your setup and the receiving person being available.
02AI appointment booking.
FIND A TIME THAT FITS
AI appointment booking.
A time that fits.
Your services, staff, opening hours and booking rules guide the next step.
Services, staff & visit details
Set services, prices and durations. Choose what can be booked by phone and whether an address is needed for a visit.
Explore example servicesGoogle Calendar & Outlook
Connect staff calendars so busy events block booking times. Confirmed appointments stay in OFESKO too.
A little more detail
Calendar connections support busy-time checks and appointment updates. Connect the calendars you use during setup.
Book, reschedule & cancel
Let callers arrange appointments and request changes, with verification checks before changing an existing booking.
Explore in the demoConfirmations & reminders
Send appointment confirmations, changes and reminders through your configured notification channels.
A little more detail
Delivery depends on enabled settings, saved contact details and the email or SMS connection. Turn on the notifications your business needs.
03The conversation ends.
PICK UP WHERE THE CALL LEFT OFF
The conversation ends.
The details stay.
Give each customer request a useful next step, with the information together.
Customer records & callbacks
Keep contact details, enquiries and follow-up requests in your dashboard so you can see what needs attention.
Explore in the demoPhotos & missing details
With permission, send a link by text so customers can upload photos and extra details. View submitted photos with the linked appointment.
A little more detail
Enable photo collection for your business. The caller agrees to receive the link, then chooses what to upload and submit.
Quotes you review
Prepare quotes for owner review, then send approved quotes and PDF documents through configured email or text delivery.
Explore in the demoWaitlist & cancellation recovery
Keep an opt-in waitlist and offer suitable openings when appointment times become available.
A little more detail
Matching, availability and customer consent checks guide offers. A waitlist offer is not a confirmed appointment until it is accepted and saved.
04Your business.
YOU STAY IN CONTROL
Your business.
Your way of working.
Choose the features you need and manage them from the same office.
A clear dashboard
Review calls, appointments, customer requests, quotes and usage. Search functions using familiar phrases.
Open the example dashboardAnswering on or off
Pause or resume new AI calls from your dashboard. Optional tools such as photos, waitlists and voice help have their own settings.
Explore example settingsOwner phone access
Use the owner assistant to access supported office information and tasks by phone, with owner authentication.
A little more detail
Owner phone access is separate from the customer call flow. Set it up and complete its authentication checks before using it.
Billing that fits your usage
Choose prepaid or invoice billing, add optional minute packages, or enable automatic prepaid top-ups. Review usage and manage your service.
A little more detail
Invoice billing uses an authorised saved card and an unpaid-usage limit. Plan changes take effect at renewal, subject to payment checks. See Billing & Minute Terms for package and service conditions.
Some features need to be enabled or connected first. Your services, calendars, contact details and notification settings determine what your assistant can do.
Read Billing & Minute TermsLESS READING. MORE EXPLORING.
See where
everything goes.
Try the interactive demo
Fictional businesses and records. No real calls, payments or messages.
Prefer a walkthrough? Book a live demo Ready? Set up your office